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Receiving Email and Text Alerts - Checking Spam/Junk settings
Click on your Email program to check your spam/junk mail settings
What is Spam?
Email is treated as spam if the recipient's mailbox believes the email to be unsolicited, irrelevant, or sent in bulk to a mailing list of people where recipient mailboxes have marked the emails as Spam.
What Mailboxes do to decide if emails should be treated as spam?
To stop you receiving unwanted emails, and to help protect you against malicious emails, many mailbox providers deploy the following methods to filter out messages:
- Spam protection - sends spam emails directly to the Spam folder and can block them in future
- Filters - automatically sort incoming messages to a different folder
- Block Addresses - stop email from email addresses or domains that you select
- Safe Sender - for email addresses or domains that you select
From time to time, spam filters put legitimate email into your spam folder, which may be because other users have marked similar emails as spam. If you seem to be missing emails or you haven't got an email you were expecting, check the Spam/Junk folder first. And make sure the sender email address is included as a safe sender.
The nature of how email is used within schools means emails are generally sent in large volumes over a very short space of time (e.g. the schools closed/ here’s this term's newsletter).
From time to time this can cause issues with mailboxes treating the email as spam. Depending on the policies of the mailbox filtering and users’ preferences this can do 1 of 2 things; Send the email to Junk or directly delete the email.
We will always send school emails through a program called InTouch and you need to ensure you have added our InTouch email address 2104680@sims-communications.co.uk as an approved sender.
Adding InTouch as a Safe Sender
To stop emails from SIMS InTouch being categorised as spam you can manually add our school SIMS Intouch email to your mailbox "safe senders" list.
Below are details of how to add an email to your safe sender list for some of the most common mailboxes.
At the top of the page, select Settings > Mail.
Select Mail > Accounts > Block or allow.
To add an entry to Safe Senders and Recipients, enter the email address 2104680@sims-communications.co.uk you want to mark as safe in the Enter a sender or domain here text box. ...
BT Email
From the Settings tab, select the Safe senders" folder and click on the Add button
Add 2104680@sims-communications.co.uk you want to mark as safe and click Save
After a confirmation message the email address will be added to your list of safe senders
Open the email from the sender you would like to add to the safelist.
Click on the sender’s email address at the top of the email
A list of options will appear on a drop down
Click on “Add to Address Book”
Your sender will be automatically added to your Apple Mail safe senders list.
On your computer, open Gmail
On the left, click More.
Click Spam.
Open the email.
At the top, click Not spam.
Users can also manage their personal contacts list in Gmail. When a user adds an external address to their contacts list, Gmail won't mark messages from the external address as spam.
Click on the address book icon under the Yahoo! mail logo. (When you mouse crosses it, it will say Contacts.)
Click New contact.
Provide a suitable name and type (or copy and paste) 2104680@sims-communications.co.uk
Click Save.